Concrete products are all unique. Items made of concrete and terrazzo do have some imperfections and this is normal for all our products. This occurs naturally in the manufacturing process. When you purchase any of our products you acknowledge that you understand that products cannot be returned because of such imperfections.
Coulter Designs, LLC only accepts returns on products damaged in shipping otherwise all sales are final. If a product is damaged in shipping we reserve the right to replace the product or refund your purchase price at our discretion.
In order to qualify for a return of damaged goods we need you to take pictures of the damage to the shipping container (before it is opened) and the damaged contents inside so we can file a damage claim with the carrier. If you see any damage to the shipping container please take these pictures and if the contents are damaged send the pictures to [email protected] to start the return process.
We will not be able to process a return for products damaged in shipping without these pictures and without the carrier’s approval of our damage claim.